Frequently asked questions

ORDERING

Enter your text, select the color, font, background, motif and add the name tag to your shopping cart. Then click on "Checkout" and follow the simple instructions to pay and complete your order.

TIPS FOR GREAT NAME TAGS

Choose a color combination with great contrast/readability
Feel free to choose a background color or pattern that bring out the colors in the design
Use first name on line 1
Enter only one phone number per line, otherwise the text will be very small and difficult to read.
If you select a motif, the text will be larger.

Keep in mind that the actual name tag is smaller than the one you see on the screen! This affects the size of the text and the readability. The fewer characters per line, the better readability!

CAN I CANCEL MY ORDER?

Unfortunately, since your order is processed automatically as soon as it is registered in our system, no changes can be made. Therefore, be sure to carefully check the order before completing your purchase.

DELIVERY TIME

When your order is received, an order confirmation is sent. We usually ship within 1-2 business days and deliver your order within 5-7 business days.

SHIPPING

We ship the goods free of charge via PostNord.

QUALITY - 100% SATISFACTION GUARANTEE

Namly Design offers a 100% satisfaction guarantee. If for any reason you are not satisfied with your product, we would appreciate if you contact us at info@namly.se so that we can help you. Because our products are made specifically to your wishes, we do not replace or refund orders that are incorrect due to misspellings or because you changed your mind about your order. Neither if injuries occurred due to normal use. Since there are a variety of spelling options for names, it is impossible for us to determine whether it is a mistake or a different spelling. It is therefore important that you review your order carefully before completing your purchase.

PRODUCT INFORMATION

The material in our name tags is chosen with care and is of the highest quality! The colors used are fairtrade and take into account both environment and children. Please note that our name tags must be affixed to the garment's label or clothing label. Gently rub the sticker, be extra careful with the corners. The name tags can be used in washing machines, dryers and dishwashers. Leave the name tag for 24 hours before washing. Make sure the name tag is attached properly and cannot be peeled off before the children use the item. Note that the name tag on the screen on the web page is not the actual size. The colors may vary slightly depending on your computer settings.

DISCOUNT CODE

If you have a discount code, enter the code and click on "Apply". All discount codes have an expiry date and if that date has passed, the discount code is no longer valid.

CUSTOMER SERVICE

If you have not found an answer to your questions here, you are welcome to contact customer service via email: info@namly.se